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SCHOOLPASS

Emergency Management Module

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The Challenge

Build a unified emergency communication platform that streamlines incident response times and simplifies administrative record-keeping for schools.

The Company

SchoolPass, an EdTech startup, offers public and private schools a range of administrative products to enhance student and staff safety on campus.

My Role

Lead UX Designer collaborating with Product and Development leadership

The Users

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School Community
 

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Response
Teams

 

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External
Auditors

The Desired Outcomes

1. Identify areas of improvement for our existing module

2. Discover opportunities for competitive differentiation

My Approach:
Dual Track Agile

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My Assumptions

  • We could enrich reporting by utilizing data collected in other modules

  • Users would have reliable possession of mobile devices

Discovery 01:
Lacking Communication Features

Emergency messaging was limited and confusing to use within the existing module.

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The Ideation Process

1. Product Opportunity Identification

2. Conduct Discovery Interviews

3. User Flow Definition

4. Rapid Team Prototyping

5. User Testing Validation

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Obstacles

We learned teachers and students, particularly elementary age, likely would NOT reliably have their phone on their person

The Solution

1. Added two-way communication in a centralized channel

2. Built communication templates customization and pre-scheduling

3. Integrated student movement data collected in other modules

4. Created digital, printable 
attendance rosters

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Discovery 02:
Reporting Needed

Schools are legally obligated to comply with counties and states for emergency response auditing.

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The Solution

1. Developed a comprehensive reporting module, aggregating all relevant emergency incident data points

2. Added export option for external review

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Product Opportunity:
Post-Incident Reunification

Streamlining guardian identity verification and student hand-off to reduce delays is a critical community need with minimal competitive solution offerings

Next Steps

1. Conduct User Acceptance Testing

2. Develop Minimum Viable Product (MVP)

3. Implement Beta Program

4. Target 2023 Q4 Release

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