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SCHOOLPASS

Unexcused Attendance Activity Worklist

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The Challenge

Build a digital attendance checklist that assists school administrators in verifying unexcused student attendance activity

The Company

SchoolPass is an EdTech startup that offers public & private schools in the US and Canada a range of administrative products that helps keep students & staff safe while on campus.

My Role

Lead UX Designer collaborating with Product and Development leadership

The Users

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Front Desk
School Administrators

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Student Deans
& Counselors

The Desired Outcomes

1. Reduce administrative time spent following up with students and parents regarding unexcused attendance activity

2. Release new module to address unmet market need and increase revenue

My Approach:
Dual Track Agile

My Assumptions

  • Administrators would want completed records automatically cleared from the checklist

  • Administrators would want a record summary with an option to expand for more detail due to frequent interruptions throughout the day

The Ideation Process

1. Review Product Notes and Customer Input

2. Conduct Team White-boarding Session

 

3. Create Low Fidelity Mockups

4. Team Review  

5. Create High-Fidelity Mockups

6. Final Team Review

7. Create Interactive Prototype

8. Validate Solution in User Testing

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Obstacles

1. Administrators face frequent interruptions 

2. Multiple people would need to have editing permissions

Discoveries

  • Administrators would want completed records automatically cleared from the checklist

  • Administrators would want a record summary with an option to expand for more detail due to frequent interruptions throughout the day

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The Solution

1. Add tool tips to clarify label definitions

 

2. Emphasize unexcused activity with visual markers

 

3. Add student and parent contact information for easy reference

 

4. Expand records to encourage scanability

 

5. Add ability to complete and clear records as they are reviewed

 

6. Enable customized notification settings for parents and students 

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Next Steps:

1. Development Handoff

2. Launch

3. Track Performance Analytics

4. Re-interview Test Schools

5. Review feedback in UserVoice Forum

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